Digital Systems & streamlined Processes for your daily Hotel Operations
Are you planning to open a hotel or serviced apartment, looking for a digital solution that truly relieves your team – or an expert for daily guest communication and pricing strategies?
Are you losing valuable time with manual booking processes?
Is your team struggling with endless Excel sheets, double bookings, or constant guest inquiries?
The shortage of skilled staff makes it nearly impossible to cover all tasks properly – and in the end, there’s no time left for what truly matters: guest satisfaction and revenue growth.
That’s exactly where I step in.
With more than 12 years of international hospitality experience, I understand the daily challenges hotels face.
Through smart automations and a well-structured setup of your PMS, RMS, CRM, and channel manager systems, your bookings will run fully automated – error-free, commission-saving, and without the need for constant supervision.
My digital support helps you build structures that ease the workload for your team, reduce costs, and at the same time create more satisfied guests.
My Hotel Services at a Glance:
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🏨 Pre-Opening Support – from system selection (PMS, channel manager, CRM, RMS) to implementation
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📊 Revenue Management – pricing structures, rate strategies & occupancy optimization
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🛎 Guest Communication – automated processes, email templates & feedback systems
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🧹 Housekeeping & Operations – structured workflows, checklists, and system integrations
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🌐 OTA Management – listing creation, optimization & maintenance (Airbnb, Booking, Expedia etc.)
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📑 Operational Support – reservations, backoffice tasks & system coordination
Hotel Offers and Services
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Schedule your free discovery call
Who I Work With:
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Boutique hotel & serviced apartment operators
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Serviced apartments (1–20 units)
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Hosts before or during the opening phase
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Hotels seeking digital back-office or guest communication support
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Hotels in need of a revenue manager
Quality over quantity – that’s my principle.
Working with focus and purpose – that’s my standard.
Good work costs money – but what you get is reliable support that moves your business forward.
As a small business owner, I’m exempt from VAT in accordance with §19 UStG.
This means VAT will not be applied or shown on your invoice.
Charlotte has been an exceptionally skilled and reliable partner in every aspect of launching our Serviced Apartments.
She was always available, handled tasks quickly and with structure, and demonstrated a deep understanding of operational processes.
Throughout our collaboration, she supported us across a wide range of projects — from market analysis and furnishing, to coordinating external cleaning services, developing housekeeping workflows, HACCP and inventory lists, creating property brochures, and selecting and implementing our entire digital system landscape (PMS, channel manager, smart locks, housekeeping app, digital guest journey).
Her expertise in digital systems and in creating our OTA listings for booking.com and Airbnb was particularly valuable, significantly enhancing the professional presentation of our apartments.
We are extremely satisfied with her work and recommend Charlotte without reservation.
Charlotte has completely transformed our online presence! She redesigned and optimized our website with great attention to detail — since then, our traffic has increased noticeably. She also set up our customer newsletter and launched our new Instagram account, which now looks professional and consistent.
Charlotte takes care of everything with dedication, creativity, and professionalism — we couldn’t be happier!
Charlotte a complètement transformé notre présence en ligne! Elle a retravaillé et optimisé notre site web avec beaucoup de soin et de précision – depuis, nous constatons une nette augmentation du trafic. Elle a également mis en place notre newsletter client et créé notre nouveau compte Instagram, désormais professionnel et harmonieux.
Charlotte s’occupe de tout avec rigueur, créativité et professionnalisme – nous sommes ravis de collaborer avec elle!
Charlotte turns ideas into well-founded concepts. She carried out outstanding research for my podcast and exceeded my expectations by far. Thanks to her detailed and precise work, the project is now set for success.
Charlotte has been a great asset to my business. She works efficiently, reliably, and has an excellent sense for language and tone.
She manages my backoffice, appointments, handles client inquiries, and always communicates in a highly professional and confident manner.
I had the pleasure of working with Charlotte during a hotel pre‑opening, where we were jointly responsible for setting up all digital systems in a structured way, including the PMS, as well as establishing an efficient and fully functioning back office. On site, we also trained the team and set up all necessary documents and operational tools.
Charlotte took the lead on connecting the systems to the booking platforms, developing the pricing structure, and conducting the market analysis. Despite significant time pressure, she delivered everything professionally, accurately, and to more than our full satisfaction.
She thinks ahead, asks the right questions, and continuously evaluates where further optimisation is possible, even once operations are already running.
It was a true pleasure to collaborate with you on this project, dear Charlotte, and I look forward to working together again in the future.
Charlotte’s initial market research for our new projects was highly detailed and incredibly valuable. This laid the foundation for a long-term collaboration. I’m delighted to now have her as our dedicated hospitality expert on the team.