Charlotte Arweiler
Your Hotel Expert & Virtual Assistant –
for digital Hotel Processes &
a smart Back Office
I support businesses, hoteliers, and hosts in optimising their operations – from the initial system setup to a well-structured daily workflow.
With over 12 years of experience in international hospitality and 5 years as an Executive Assistant to the Board of a Munich-based foundation, I combine the best of two worlds: the operational reality of hotel life and the strategic efficiency of a corporate back office.
I think like an entrepreneur, work solution-oriented, and stay at the forefront of technology.
Whether it’s creating a modern setup for serviced apartments or building a smart back office for small teams – my goal is to deliver efficient, digital solutions that create an immediate impact with minimal effort and without unnecessary costs.
Digital system landscapes, automated workflows, pre-opening support, guest communication, and ongoing back-office management.
For Hotels & Serviced Apartments
Digital system landscapes, automated workflows, pre-opening support
I guide you through:
🧩 Selecting & Implementing a Smart System Landscape
📅 Connecting to OTAs, Keyless Entry Systems, Payment Platforms, Channel Managers, CRM & RMS
💼 Creating & Managing High-Converting Listings (Airbnb, Booking…)
👉 Developing Pricing Structures & Automations
🖥️ Organising All Pre-Opening Tasks: Housekeeping, Laundry, Vendors, and Operational Structures
💬 Providing Ongoing Back Office Support including Guest Communication, Feedback Processes & Revenue Strategies
Your benefits:
🚀 Faster go-live with smart pre-opening structures
🔗 Fully integrated digital system landscape (PMS, channel manager, CRM, smart locks)
💸 Revenue growth through smart pricing & distribution strategies
🛎 Streamlined guest communication & automated processes
🧩 Reliable operational support – from reservations to housekeeping
For Companies & Freelancer
Virtual Assistance for your Business, daily Operations & Backoffice
I support you with:
💡 Executive Assistance & Office Management
✍️ Research, Presentations & Project Coordination
🚪 Business Travel Planning & Event Management
📩 Communication & Community Management
📅 Meeting Preparations & Follow-Up
🖥️ Contract Preparation
Your benefits:
📂 Structured backoffice support – from scheduling to project management
📊 Research, presentations, and process optimization
✈️ Business travel planning & expense management
💬 Professional customer & community communication
🤝 Flexible collaboration – hourly or project-based
Charlotte turns ideas into well-founded concepts. She carried out outstanding research for my podcast and exceeded my expectations by far. Thanks to her detailed and precise work, the project is now set for success.
Charlotte’s initial market research for our new projects was highly detailed and incredibly valuable. This laid the foundation for a long-term collaboration. I’m delighted to now have her as our dedicated hospitality expert on the team.