Because you
and your time is valuable!
You run a boutique hotel, serviced apartment or hospitality business and face:
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too much manual booking and guest communication
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an upcoming opening with unclear digital workflows or an overwhelming system and tool set up
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little time for strategic growth or optimizing the guest experience
You’re a business owner, solopreneur or lead a growing team and struggle with:
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time-consuming back-office tasks
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disorganized business travel and missing coordination
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unstructured client communication or CRM chaos
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planning events on top of your daily operations
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limited capacity for strategic focus
My mission: To give you real breathing room – so you can focus on what truly drives your business forward. Because true relief starts where you can let go – with a professional at your side.
Interested?
What You Gain Working With Me
⚙️ Structure Over Chaos
Whether it’s hotel back-office management, travel planning, or proposal handling – you get streamlined processes, transparent workflows, and no loose ends.
📊 Hotel Expertise That Works
Including revenue management and pre-opening experience – I know hotel systems and operations from real-world practice.
🤝 Customer Loyalty with Strategy
I manage your guest and client communication professionally, reliably, and with empathy – building trust and keeping your brand top-of-mind.
🚀 More Room for Growth
With structured processes, smart support, and well-planned offboarding, you free up valuable time for what truly matters: expansion, quality, and innovation.
💰 Flexible Support, Measurable Results
Book exactly what you need – temporary, long-term, or project-based – without fixed costs, but with maximum impact.
💡 Proactive. Forward-Thinking. Reliable.
I don’t just execute tasks – I think ahead, act as part of your team, and keep an eye on both the big picture and the details.
Charlotte has been an exceptionally skilled and reliable partner in every aspect of launching our Serviced Apartments.
She was always available, handled tasks quickly and with structure, and demonstrated a deep understanding of operational processes.
Throughout our collaboration, she supported us across a wide range of projects — from market analysis and furnishing, to coordinating external cleaning services, developing housekeeping workflows, HACCP and inventory lists, creating property brochures, and selecting and implementing our entire digital system landscape (PMS, channel manager, smart locks, housekeeping app, digital guest journey).
Her expertise in digital systems and in creating our OTA listings for booking.com and Airbnb was particularly valuable, significantly enhancing the professional presentation of our apartments.
We are extremely satisfied with her work and recommend Charlotte without reservation.
Charlotte has completely transformed our online presence! She redesigned and optimized our website with great attention to detail — since then, our traffic has increased noticeably.
She also set up our customer newsletter and launched our new Instagram account, which now looks professional and consistent. Charlotte takes care of everything with dedication, creativity, and professionalism — we couldn’t be happier!
Charlotte a complètement transformé notre présence en ligne! Elle a retravaillé et optimisé notre site web avec beaucoup de soin et de précision – depuis, nous constatons une nette augmentation du trafic.
Elle a également mis en place notre newsletter client et créé notre nouveau compte Instagram, désormais professionnel et harmonieux.
Charlotte s’occupe de tout avec rigueur, créativité et professionnalisme – nous sommes ravis de collaborer avec elle!
Charlotte has been a great asset to my business. She works efficiently, reliably, and has an excellent sense for language and tone.
She manages my backoffice, appointments, handles client inquiries, and always communicates in a highly professional and confident manner.
I had the pleasure of working with Charlotte during a hotel pre‑opening, where we were jointly responsible for setting up all digital systems in a structured way, including the PMS, as well as establishing an efficient and fully functioning back office. On site, we also trained the team and set up all necessary documents and operational tools.
Charlotte took the lead on connecting the systems to the booking platforms, developing the pricing structure, and conducting the market analysis. Despite significant time pressure, she delivered everything professionally, accurately, and to more than our full satisfaction.
She thinks ahead, asks the right questions, and continuously evaluates where further optimisation is possible, even once operations are already running.
It was a true pleasure to collaborate with you on this project, dear Charlotte, and I look forward to working together again in the future.
Charlotte’s initial market research for our new projects was highly detailed and incredibly valuable. This laid the foundation for a long-term collaboration. I’m delighted to now have her as our dedicated hospitality expert on the team.
Charlotte turns ideas into well-founded concepts. She carried out outstanding research for my podcast and exceeded my expectations by far. Thanks to her detailed and precise work, the project is now set for success.