Your Assistant with Hospitality Background & Expertise
Interesting Facts About Me
I’m Charlotte – Virtual Assistant and Hospitality Expert supporting hosts, entrepreneurs, solopreneurs and hotel or serviced apartment operators with foresight, structure and true implementation power. But before I became digital, my daily life was very much analog – right at the heart of hotel operations.
For over 12 years, I worked in hotels around the world: from front desk and guest relations to pre-openings, reservations, and revenue management. I truly love the hospitality industry – especially when processes run smoothly, communication is honest, and people work with passion.
I also spent five years as an executive assistant to the board of a Munich-based foundation (NGO).
Today, I combine both worlds: Hotel Expertise and Business Know-How – digital, structured, and organized.
I enjoy working with people who are open to smart solutions, run their businesses with heart, and strive to stay professional and efficient at the same time.
If you’re looking for someone who takes the pressure off your daily business, values your guests and clients, and always keeps your goals in mind – I’m the right fit for you!
My Passions
🌍Traveling
🐎Horses & horseback riding
🏄♀️Surfing & diving
🧘♀️Yoga & meditation
🌿Nature & hiking
My Core Values
⚖️Justice
🤝Appreciation
🌱Sustainability
🫶 Loyalty
🔍Honesty
Book your free call now!
My Digital Toolkit
A quick look into my GDPR-compliant tools and industry-specific hotel software.
New processes? Of course, I’ll adapt to your systems too!
📋 Project Management → Asana, Confluence, Trello
📚 PMS (Property Management Systems) → Apaleo, Mews, Smoobu, Protel Cloud, OPERA Cloud
🧠 Channel Managers → SiteMinder
💡 RMS (Revenue Management Systems) → Apomize, Lighthouse
🏨 CRM (Customer Relationship Management) → SmartHost
⏱️ Time Tracking → Clockify – task-based & fully transparent
🎨 Social Media & Content Creation → Canva, CapCut, Meta Business Suite
➡️ Data protection is a matter of trust. Us Germans we love certificates.
My official corporate certificate in German language confirms my commitment to handling your data securely and responsibly.
➡️ With my TEFL certificate in Business and Professional English.
I guarantee professional communication – for confident and polished interactions on the international stage.
Charlotte turns ideas into well-founded concepts. She carried out outstanding research for my podcast and exceeded my expectations by far. Thanks to her detailed and precise work, the project is now set for success.
Charlotte turns ideas into well-founded concepts. She carried out outstanding research for my podcast and exceeded my expectations by far. Thanks to her detailed and precise work, the project is now set for success.